Privacy Policy

 Last Updated: May 4, 2026

The Thermal Energy International website permits users to obtain access to information about Thermal Energy International Inc. (“TEI”, the “Company”, “we”, “us”, “our”), its products, solutions and key personnel. In providing this access, Thermal Energy International recognises the principles of privacy of personal information. This Privacy Policy applies to personal information emanating from visitors of the TEI website, https://www.thermalenergy.com/, and its subdomains (the “Website”).

By accessing TEI’s Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access the TEI Website.

Information Collected

TEI collects, uses and is responsible for, certain personal information or data about you. The protection of your privacy in the processing of your personal data is important. TEI uses or processes the personal data collected and provided in a confidential manner and solely in accordance with the law including the General Data Protection Regulation ("GDPR").

Personal information may be collected when you:

  • order a service or product;
  • use TEI’s Website;
  • sign up for a newsletter or subscription;
  • register your details to receive content relating to our products and services, e.g. brochures, technical datasheets;
  • contact us for customer support, enquire about our products and services, or provide feedback;
  • communicate with TEI by mail, email, phone and by other means.
  • to manage our relationship with you and provide you with information and/or services that you request, including customer support and marketing and promotional materials;
  • to understand and personalize your experience with the type of content, services and product offerings in which you are most interested;
  • for the purposes of processing and fulfilling an order;
  • to maintain, monitor, and improve our services;
  • to detect, prevent, and/or investigate security breaches, fraud, or any other trust and safety that may arise;
  • to communicate with you about service updates, and changes to these policies;
  • to process payments and payments information;
  • to maintain appropriate records for internal administrative purposes;
  • to protect our business;
  • to comply with applicable legal, regulatory, and professional obligations; and
  • for other purposes, for which we provide notice and obtain consent in accordance with applicable laws.

The personal data collected may include your name, postal address, your email address, contact telephone number and details of any comments or feedback which you provide.

TEI may also collect and process records of any correspondence and communications and a record of transaction with details of the fulfilment of any order.

If you sign up or consent to receive marketing or promotional communications from TEI, we will collect your name, email, and any other information you may provide in order to communicate relevant material to you. We will only communicate materials of the types that you have consented to receive, and we will not share information you provide to us for this purpose with third parties for commercial or marketing purposes.

Additional information collected

Unless you opt-out, TEI’s Website uses cookies and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Website, allowing us to: recognize your browser and capture and remember certain information; understand your preferences based on previous or current Website activity; and enables us to provide you with an improved experience. Cookies are written to a web user’s hard drive. We may also use cookies to promote our services through marketing and advertising. Some of the information collected through cookies can constitute your personal information. You can opt-out of cookies or prevent third-party websites from accessing our cookies through your browser’s privacy settings, however, opting-out of cookies may cause some of the Website’s features not to work properly, and may prevent us from providing you with some information and services that you request.

TEI uses Google Analytics to automatically collect certain statistical and other data about visitors use or visits to the Website. This information may include IP addresses, statistics on pages viewed, web browsers and operating systems. For more information on Google Analytics, please visit "How Google uses information from sites or apps that use our services", located at www.google.com/policies/privacy/partners/. If you wish to opt-out of your data being used for Google Analytics, download Google’s Opt-Out Browser Add-On here: https://tools.google.com/dlpage/gaoptout.

Use of information

TEI may use the personal information we collect for the following purposes:

The Company may disclose your information to business partners, suppliers and sub-contractors for the performance of any contract entered into with them or you; e.g. service providers who operate elements of our Website and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services.

TEI will only use personal information for the purpose it was collected. Should the Company ever wish to use it for another purpose, TEI will contact you first asking you for your consent. TEI does not sell Personal Information to other companies.

Legal basis for processing your personal information

Our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information about you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you. We acknowledge that your consent or other legal basis for our processing of your personal information cannot be transferred to a third party other than in accordance with a business transaction. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us as described below.

Data retention

Data is only retained as is necessary for the purposes of the processing or to comply with the law. Since data is collected for different purposes, there is no single retention period for all data. Instead, TEI carefully assesses the length of time data must be retained according to the processing purpose and any legal obligations. When data is no longer required for the purposes of the processing it is securely removed from the Company’s systems.

Safeguards

TEI values the information you share with us, and we take commercially reasonable physical, technical and administrative measures to protect personal information from unauthorized access, loss, alteration, theft, misuse or accidental destruction and to keep it confidential.

Your personal information is password-protected and stored on secure information technology systems. Its availability is limited to persons who have a need to know.

Some data processing in relation to web and email services and delivery of any products ordered by you is carried out on our behalf by a third party. In these cases, TEI will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy and data protection law.

TEI aims to protect personal information but cannot provide a 100% guarantee of security. All employees and data processors (third parties who process data on Privacy Policy our behalf) who access your data are obliged to keep the information confidential and secure and not to use it for any other purpose other than that they are contracted to carry out.

When you access third party websites by way of hyperlinks on TEI’s Website, please remember that TEI has no control over content posted on those third-party websites.

Updating your preferences

Should you wish to withdraw your consent to marketing materials, please inform TEI by sending an email (details provided below or by or selecting the ‘unsubscribe’ link on any email the Company has sent you and your information will be removed from TEI’s systems.

You can request, correct or update your personal information by contacting our Data Protection Lead using the contact details below. If contacting us, please provide your complete name, email address, and any other relevant information that may be required to address your request.

Data Protection Lead
Thermal Energy International (UK) Limited
Unit 5  Unicorn Business Park,
Whitby Road,
Brislington,
Bristol, BS4 4EX,
United Kingdom
+44 (0)117 917 7010
Data.Lead@ThermalEnergy.com

Requests will be dealt with and responded to within a reasonable period, and no longer than 30 days. If you are not satisfied with the way your request was handled you have the right to lodge a complaint with the supervisory authority for your country.

Updates to this Privacy Policy

TEI reserves the right to modify this Privacy Policy at any time at our sole discretion. Use of TEI’s Website is subject to the Terms of Use.

Language

This Privacy Policy has been drafted in multiple languages, each of which shall be deemed authentic. In the event of any inconsistency, discrepancy, or conflict between the English version and any other language version, the English version shall govern, control, and prevail for all purposes.